Member Satisfaction Survey

Your feedback matters to us at Toledo Teachers Credit Union, and we want to ensure your experience with us is exceptional. This is your opportunity to share your thoughts and insights, helping us understand how we can better serve you.

a. Your TTCU Account Number:
b. Branch Location
1. Which of the following transaction did you last do?







2. How long did it take for your transaction to be completed?





3. On average, how do you feel about the time taken to process your transactions?





4. How do you feel about the staff’s willingness to listen and respond to your needs?





5. How do you feel about the staff’s recognition of you as a valued member?





6. How do you feel about our Customer Service Representative’s attitude regarding call and telephone services?





7. Would you recommend this branch to a family, friend, or business associate?


If you selected “No” for 12, explain why you would NOT recommend the Toledo Teachers Credit Union?
8. Do you have any suggestions on how the Toledo Teachers Credit Union may improve its member service to you?
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